Services and Support

The EMS team can provide services and support for your dealership such as:

Employee and/or Contractor Procurement
Sales, Finance, and Service Training
Claims Advisement and Cancellation Processing
Sales Forecasting and Objective Analysis
Periodic Departmental Audits and Reviews
Delivery of Detailed Periodic Reporting
Advisement on Tax Deferment Structuring
Wealth Development Consultation
Customer Retention Services
Customer Retention Programs
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A recent industry study on Service Retention found that roughly 81% of customers who purchased an Vehicle Service Contract from a dealer will elect to have subsequent future repairs performed by that same dealer. Furthermore, 77% of customers who regularly service their vehicles at a specific dealership will buy their next vehicle from that same dealership.


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Warranty Programs
and Insured Products

Gap Insurance

Gap Insurance is a highly valued product by lenders who operate within the automotive sector, as their exposure can be drastically limited when GAP is included on a consumer & loan. Customers can have peace of mind in knowing that should a total loss occur, they will be protected by GAP from the financial burden that could be caused as a result of negative equity, minimal principal loan amount reduction due to higher interest rates, or asset depreciation.

Tire & Wheel

Various Tire & Wheel protection options to choose from all programs include Complete Road Hazard Protection, and others may also include Roadside Assistance and /or Cosmetic Wheel Repair.

“All in one” Bundled Programs

Dealers can choose the number of products to include within their offerings.  These programs offer a wide diversity of services which represents a value to many consumers and these programs are great for blanket reinsurance programs as well. The various coverage options include Key Replacement, Tireand
Wheel Coverage, Dent & Ding, Headlight Restoration, Roadside Assistance, Theft Deterrent Programs, Towing, Windshield Repair or Replacement Products, Paint Sealant Programs, and/or Fabric and Upholstery Protection Programs.

Paint and Fabric Warranty Programs

Paint Sealant Coverage:
This product provides protection from harsh environmental mfactors such as UV Rays, Road Salts, Love Bugs and Acid Rain just to name a few. This chemical is applied by your dealer and includes a repair and replacement warranty against any covered damage occurring on the vehicle’s painted surfaces.

Interior Upholstery Protection:
This treatment product is applied by the dealer and provides warranty protection for the interior upholstery of the vehicle against rips, tears, burns, stains, and odors.

Theft Protection

Vehicle Etching
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A permanent, traceable ID code is etched into each major window of the vehicle. Special warning decals are affixed to the driver and passenger windows, while your customer’s name and vehicle ID, VIN and code number are entered into a digital vehicle retrieval system.

Data Dots

Data Dots are tiny microscopic discs that contain unique information that’s linked to the property owner. As small as a grain of sand, Data Dots are recognized as one of the most effective ways of preventing theft and counterfeiting. They enable items to be easily identified and play a crucial role in the recovery and return of stolen assets.

GPS – Locating

A global positioning sensory device is placed within the vehicle and enables owners to locate the vehicle instantly through a web-based access portal. These device plans can also offer additional
functionality such as warnings for traveling beyond certain boundaries, low tire pressure, low battery voltage and vehicle speed just to name a few

Key Replacement

With the new technology for today’s keys, the replacement cost for lost or stolen have increased dramatically.  This program will cover the cost of replacement and programming of keys and fobs.

Ding & Dent

One of EMS premiere packages for the dealer and customer alike. Dings and Dents are a given and unavoidable, however this coverage will help keep the customer's vehicle looking new for longer period of time.  This is a great program offering for lease vehicle customers.

Pre-Paid Maintenance

Keep your customers coming back for maintenance with a customized Prepaid Maintenance program from EMS.  The dealer determines the services and costs to be included in the program.  Dealers can choose to utilize our 3rd party off the shelf design or they may choose to create a tailored Private Label

Windshield Repair

EMS windshield programs not only cover replacement but can cover OEM parts which a lot of customers want.  With many States mandating that Comprehensive Insurers must cover repairs and replacement to windshields, this program will also cover the deductible on behalf of the customer.
Note: All Services are also available to Fiduciaries, Finance Companies, Credit Unions, Insurance Providers and Finance Brokerages. We offer Private Label, White Label and Producer Branded programs as well. Ask for Details.

Contact Us

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Hours of Operation

9am - 5pm EST Monday thru Friday.

EMS Automotive Group

(404) 793-4306

EMSautomotiveGroupLLC@gmail.com

4045 Five Forks Trickum Rd.
Suite B9 #237
Lilburn, GA 30047

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